Your Feedback Helps Symptomatica Improve
Symptomatica is a living service that changes every week. New features, improved responses, bug fixes — all of this happens because users tell us what works well and what could be better.
If you have used Symptomatica — your experience matters. Even a short message helps us move in the right direction.
Why Your Feedback Matters for Medical AI
Medical AI is not just software. It is a system that needs to understand real people with real symptoms. The more we know about how people actually use the service, the more accurate and useful it becomes.
When you describe symptoms, you use your own words — not medical textbook terms. "A pulling sensation under my shoulder blade," "my head feels foggy," "my stomach is cramping" — a good medical assistant needs to understand exactly this kind of language. Your feedback helps us make sure Symptomatica understands the way real people talk.
Every user also comes with a different situation. Some want to quickly make sense of symptoms, others need to interpret lab results, others want to check medications before taking them. Feedback helps us understand which use cases matter most and focus on those.
Medical AI carries a particular responsibility: a mistake here is not just an inconvenience. That is why we take every report of an error or inaccuracy seriously. Your feedback is a contribution to the quality of a service used by thousands of people.
What We Do with Your Suggestions
We read everything. This is not a formal promise — it is literally how our process works. Every message from a user goes into a shared list that the team reviews regularly.
Here is what happens next:
- Frequent requests get prioritized. If ten people write that they are missing a particular feature — that is a signal. We do not promise to build everything, but these requests directly influence the development plan.
- Bugs get fixed quickly. If you report a specific error in a response or a technical issue — we aim to address it within a few days.
- Ideas accumulate. Some suggestions are not implemented right away, but they stay on our list. When it is time to expand functionality, we come back to these ideas.
- We respond. If you left contact details — we will try to write back, especially if your question or suggestion needs clarification.
We do not promise to implement every idea — that would be dishonest. But we do promise that every message will be read and considered.
How to Leave Feedback or Report a Problem
There are several ways to reach us — choose whichever is most convenient.
The contact form on the site. The simplest option. Scroll to the "Contacts" section at the bottom of the page — there is a feedback form there. You can write anything: a review, a suggestion, a question, or a bug report.
Through Telegram. If you use the Symptomatica Telegram bot, you can write to us directly there. The bot has a feedback command — or you can simply write what you think in free form.
Useful things to include in your feedback:
- What you were doing in the service — which feature you were using.
- What happened — the response seemed inaccurate, a feature did not work, something was missing.
- What you think would be better.
You do not need to write a perfectly structured report. Write as it comes — we will figure it out.
What Has Already Changed Thanks to Users
Feedback is already shaping the product. A few examples of what changed after user input:
Users wrote that they wanted a clearer answer to "how urgent is this" — not just a list of possible causes, but a concrete conclusion. We reworked the urgency assessment logic specifically because of that feedback.
Several people reported that lab result interpretation was too technical — too many terms, not enough explanation. We simplified the language in responses and added more context to each marker.
Users asked for the ability to check medications — not just symptoms. The drug interaction module was added precisely because many people asked for it.
These are not marketing stories — these are real changes that happened because people wrote to us about their experience.
How to Become Part of the Symptomatica Community
Symptomatica is not just a tool. It is a service being built together with its users. And there are several ways to participate more actively.
Become a beta tester. If you want to try new features before others and give feedback before the official release — write to us. We are building a group of active users who help test new things.
Follow updates. We publish information about new features and changes in the Telegram channel. Subscribe to stay informed.
Tell others. If Symptomatica was useful — tell people you know. For a medical service, recommendations from real users matter more than any advertising.
Just write. Even if you have no specific suggestion — just tell us how you use the service and what matters to you. That is also valuable information.
Frequently Asked Questions
Does the team read all feedback?
Yes. All messages that come through the site form or Telegram reach the team. We do not use automated filtering — every message is read by a real person. This is possible because we are a small team and value every piece of feedback.
How quickly do you respond to suggestions?
It depends on the type of message. Bug reports — we aim to address them within a few days. Feature suggestions — we add them to the priority list and review them when planning the next iterations. If you left contact details and your question requires a response — we will write back personally.
Can I report an error in an AI response?
Not just can — please do. If Symptomatica gave a response that seemed inaccurate, contradictory, or strange — write to us. Describe what you asked and what bothered you about the response. This is one of the most valuable types of feedback for improving the quality of the service.
Is there a beta tester program?
Yes, we are building a group of active users who test new features before the official release. If you are interested in participating — write to us through the site form or in Telegram, mention that you want to become a beta tester. We will reach out when there is something to test.
How do I follow updates?
The most convenient way is to subscribe to the Symptomatica Telegram channel. We post announcements of new features, service changes, and sometimes share what we are planning next. You can also periodically check the roadmap page on our site.