Skip to content
SYMPTOMATICA logo
RU EN

Terms of Service of the Symptomatica Service

Version: 1.7
Effective Date: March 8, 2026

1. Parties and Operator Status

1.1. These Terms of Service (hereinafter "Agreement") govern the relationship between the Operator of the Symptomatica service and the individual using the service (hereinafter "User").

1.2. The Operator of the Service is the sole proprietor Tatyana Vasilyevna Mikhailova, INN 780409600060, OGRNIP 325784700285322 (hereinafter "Operator"), acting pursuant to a license agreement with the copyright holder of the computer program "Symptomatica," Alexey Pavlovich Mikhailov, INN 780527238810 (hereinafter "Author"). The Operator provides access to the program to the general public under a license granted by the Author, for the purposes of commercializing the program and collecting User payments, from which the Operator retains an agency fee and remits the remainder to the Author.

1.3. The liability of the parties is allocated as follows:

  • The Author of the program (Alexey Pavlovich Mikhailov) is responsible for the technical operation of the Service: the program's algorithms, the bot's logic, infrastructure, and technical functioning of the Service, pursuant to the terms of the license agreement;
  • The Operator (Sole Proprietor Tatyana Vasilyevna Mikhailova) is responsible for organizing Users' technical access to the Service and for the operation of the financial payment instruments within the scope established by this Agreement;
  • The model developer (OpenAI, L.L.C.) is responsible for the content of responses generated by the artificial intelligence model, in accordance with OpenAI's usage policies (https://openai.com/policies/usage-policies).

1.4. The Operator is not the party responsible for the informational content of the Service's responses. Informational content is generated automatically by the computer program using third-party artificial intelligence technologies (OpenAI, L.L.C.) and is not controlled by the Operator.

2. Status of the Service

2.1. The Symptomatica service (hereinafter "Service") is an informational and reference software product that provides Users with educational reference information regarding possible causes of symptoms, based on publicly available medical scientific sources and medical literature.

2.2. The Service is NOT a medical service within the meaning of Article 2 of Federal Law No. 323-FZ of November 21, 2011 "On the Fundamentals of the Protection of Citizens' Health in the Russian Federation."

2.3. The Service is NOT a medical device under the classification criteria of Roszdravnadzor and is not subject to state registration as a medical device, as it is not intended to provide medical care and does not affect clinical decision-making by a physician.

2.4. The Service does not engage in medical activities, does not establish diagnoses, does not prescribe treatment, and does not issue prescriptions.

3. Purpose of the Service

3.1. The Service is intended solely for:

  • organizing and structuring information about the User's symptoms;
  • providing reference information regarding possible causes of symptoms based on publicly available medical scientific sources;
  • preparing the User for a medical consultation;
  • informing the User of situations requiring urgent medical attention.

3.2. The information provided by the Service is educational and informational in nature and shall not be construed as a medical consultation, diagnosis, or prescription for treatment.

4. Limitation of Operator Liability

4.1. The Operator provides the User with technical access to the computer program "Symptomatica" and does not issue medical conclusions on its own behalf.

4.2. The content of the Service's responses is generated automatically by the OpenAI, L.L.C. artificial intelligence model. Responsibility for the substantive content of the model's responses rests with the model developer — OpenAI, L.L.C. — in accordance with its usage policies. The Author of the program is responsible solely for the technical operation of the Service: the program's algorithms, the bot's logic, and infrastructure, but not for the content of the model's responses.

4.3. The Operator does not warrant uninterrupted operation of the Service and shall not be liable for any temporary unavailability of the Service caused by technical reasons, the actions of third parties, or force majeure circumstances.

4.4. The aggregate liability of the Operator to the User on any grounds arising from or in connection with this Agreement or the use of the Service shall be limited to the amount of funds actually credited by the User to their Service balance during the thirty (30) calendar days preceding the date on which the claim is made.

4.5. The Operator shall not be liable for indirect, incidental, or consequential damages, including lost profits, to the maximum extent permitted by applicable law of the Russian Federation.

4.6. The limitations of liability set forth in this Section shall not apply in cases where such liability cannot be limited or excluded by operation of law.

4.7. Pursuant to Article 17.1 of Federal Law No. 149-FZ of July 27, 2006 "On Information, Information Technologies and Information Protection," the Operator, acting as an information intermediary, shall not be liable for the content of transmitted information, provided that it did not initiate the transmission, did not determine the recipient, and did not alter the content. Upon receipt of a substantiated notice of infringement of third-party rights, the Operator shall take measures to restrict access to the relevant information.

5. User Consent

5.1. By clicking the "Confirm and Continue" button, the User represents and warrants that:

  • the User is at least eighteen (18) years of age;
  • the User has read this Agreement and the Privacy Policy and accepts their terms in full;
  • the User understands that the Service is not a medical service or medical device;
  • the User understands that the information is informational in nature and is generated automatically by the computer program without the Operator's involvement;
  • the User understands that the Operator is not the developer of the program, does not control the content of generated responses, and assumes no liability for such content;
  • the User understands that the content of responses is generated by the OpenAI, L.L.C. artificial intelligence model, and responsibility for the content of the model's responses rests with the model developer — OpenAI, L.L.C.;
  • the User understands that the Author of the program — Alexey Pavlovich Mikhailov — is responsible for the technical operation of the Service, but not for the content of the artificial intelligence model's responses;
  • the User assumes sole responsibility for any health-related decisions made on the basis of the informational content received;
  • the User consents to the processing of personal data, including health-related information, and to its cross-border transfer to OpenAI, L.L.C. (United States), in accordance with the Privacy Policy.

6. Use Restrictions and Safety System

6.1. The Service is not intended for use in emergency medical situations. In the event of a threat to life or health, the User must immediately call emergency medical services (phone: 103 or 112).

6.2. For the protection of Users, the Service is equipped with an automated system for recognizing indicators of emergency conditions (chest pain, difficulty breathing, loss of consciousness, signs of stroke, acute bleeding, and other urgent symptoms). Upon detection of such indicators, the Service immediately interrupts normal operation and directs the User to seek emergency medical care.

6.3. The Service is intended exclusively for individuals who are at least eighteen (18) years of age. Use of the Service by individuals under the age of 18 is prohibited. By clicking the "Confirm and Continue" button, the User confirms that they have reached the age of 18.

6.4. The User agrees to use the Service solely for personal, non-commercial purposes and may not reproduce, distribute, or otherwise exploit the outputs of the Service for commercial purposes without the prior written consent of the Operator.

6.5. The following uses of the Service are prohibited:

  • sending bulk or automated requests (spam);
  • attempting to circumvent the Service's security systems or restrictions;
  • generating knowingly false or misleading information;
  • any other actions that violate the laws of the Russian Federation or the rights of third parties.

6.6. Upon discovery of violations described in Section 6.5, the Operator reserves the right to suspend or terminate the User's access to the Service without prior notice. Any unspent balance shall be returned in accordance with Section 7.5 of this Agreement.

7. Payment and Account Balance

7.1. Access to the Service interface, review of its features, and viewing of tariff information are provided free of charge. Processing of User requests using artificial intelligence technologies is provided on a paid basis, charged against the User's personal balance within the Service. Payment is made for the consumption of computational resources required to process the request, and not for the informational output.

7.2. Each request to the Service is billed automatically based on its complexity and processing volume. An estimated cost of the request is displayed to the User in the Service interface. The final cost is determined by the program at the time of processing and is deducted from the User's balance. The maximum cost of a single request shall not exceed the amount indicated in the Service interface under the tariffs section. Current tariffs are available in the Service interface at all times.

7.3. Balance top-ups are processed through YooKassa (Yandex.Kassa LLC, hereinafter "Payment Agent"). Payment processing and the issuance of fiscal receipts are carried out by the Payment Agent in accordance with the requirements of Federal Law No. 54-FZ of May 22, 2003 "On the Application of Cash Register Equipment." Bank card details are not transmitted to the Operator.

7.4. Upon a balance top-up, the deposited amount is allocated as follows:

  • fifty percent (50%) of the top-up amount constitutes the cost of services for reserving computational resources, ensuring the technical readiness of the Service to process requests, and organizing the payment infrastructure. Such services are deemed rendered at the moment the funds are credited;
  • fifty percent (50%) of the top-up amount is credited as an advance payment for future requests to the Service (refundable portion of the balance).

The unspent refundable portion of the balance is held in the User's account indefinitely and has no expiration date.

7.5. Only the unspent refundable portion of the balance is eligible for refund. Refunds are processed upon the User's written request submitted by email to inform@symptomatica.tech, with the User's banking details provided for the transfer of funds. The refund shall be processed within ten (10) business days from the date of receipt of the request.

7.6. The Operator reserves the right to modify the request processing tariffs. Users shall be notified of tariff changes through the Service interface no less than three (3) calendar days prior to the changes taking effect. Funds credited to the balance prior to the new tariffs taking effect shall be consumed at the tariffs in effect at the time of crediting for a period of thirty (30) calendar days from the date the new tariffs take effect. Upon expiration of that period, the current tariffs shall apply.

7.7. In the event of a technical malfunction of the Service resulting in funds being deducted from the User's balance without the User receiving a response to their request, the User may contact inform@symptomatica.tech with the date and time of the request. The Operator shall review the matter within five (5) business days and, upon confirmation of the technical error, shall restore the deducted funds to the User's balance.

8. Dispute Resolution

8.1. The User may submit a written claim to the Operator specifying the nature of the User's demands and the grounds therefor.

8.2. For Users who qualify as consumers, submission of a pre-dispute claim is a right, not a mandatory prerequisite to filing suit.

8.3. Claims shall be submitted by email to inform@symptomatica.tech or via the /help command within the Service interface.

8.4. The response period for claims is ten (10) calendar days from the date of receipt by the Operator for claims related to refunds (in accordance with Article 22 of the Law of the Russian Federation "On the Protection of Consumer Rights"), and thirty (30) calendar days for all other claims.

8.5. If the parties fail to reach a resolution, the dispute shall be referred to a court of competent jurisdiction in accordance with the laws of the Russian Federation. For Users who qualify as consumers, jurisdiction shall be determined in accordance with Article 17 of the Law of the Russian Federation "On the Protection of Consumer Rights."

9. Amendments and Termination

9.1. The Operator reserves the right to amend the terms of this Agreement unilaterally. Users shall be notified of amendments through the Service interface no less than seven (7) calendar days prior to the changes taking effect. The current version, bearing a version number and effective date, is published in the Service documentation.

9.2. Continued use of the Service following the effective date of any amendments constitutes the User's acceptance of the revised terms. If the User does not agree to the amendments, the User may discontinue use of the Service within seven (7) calendar days of the notification and request a full refund of the unspent balance without any deductions.

9.3. This Agreement shall terminate upon:

  • deletion of the User's Telegram account;
  • withdrawal by the User of consent to personal data processing;
  • discontinuation of the Service by the Operator.

9.4. In the event that the Service is discontinued at the Operator's initiative, Users shall be notified no less than thirty (30) calendar days in advance. Any unspent balance shall be refunded in full, without any deductions, within ten (10) business days from the date of Service discontinuation.

10. Governing Law

10.1. This Agreement shall be governed by and construed in accordance with the laws of the Russian Federation.

11. Party Details

Operator:
Sole Proprietor Tatyana Vasilyevna Mikhailova
OGRNIP: 325784700285322
INN (Tax ID): 780409600060
Address: Saint Petersburg, Vavilovykh Street, Building 3, Unit 1, Liter A
Email: inform@symptomatica.tech
Website: https://symptomatica.tech/

Author of the Computer Program "Symptomatica":
Alexey Pavlovich Mikhailov
INN (Tax ID): 780527238810